WORK FLOW
Valuing Communication with Customers
Mechanics at D-plus not only perform maintenance
but also place great importance on communication with customers,
always striving to make better suggestions.
Our mission is to provide services that exceed customers' expectations
and deliver safety and smiles to as many people as possible.
Mechanics at D-plus do not only maintain cars, but they also value communication with customers and make optimal suggestions. Throughout the day, they handle various tasks such as inspections, repairs, and paperwork, supporting safe and comfortable car life.
Here is an introduction to the daily routine of a mechanic.
On average, a mechanic handles 2-3 cars a day, and on busier days, up to 4-5 cars. The maintenance style at D-plus is characterized by communication with customers. For an optimal car life, actively make necessary suggestions. Receiving direct words of gratitude like "thank you" from customers is a big motivator and sense of accomplishment.
At D-plus, mechanics perform various tasks to provide the best service to customers. Here, we introduce the main duties of a mechanic.
DESCRIPTION #1
① Pre-delivery maintenance
In addition to the mandatory 12-month inspection, we also check the vehicle's exterior (scratches, dirt), interior (navigation system, air conditioning, cleanliness), and ensure everything is in good working condition for delivery.
DESCRIPTION #2
② Installation of optional parts and car accessories
We install optional parts and car accessories such as navigation systems, drive recorders, and custom parts, enhancing the vehicle's comfort and functionality.
DESCRIPTION #3
③ General repairs & fault diagnosis
We inspect and repair components such as air conditioning, brakes, suspension, and engines. Through fault diagnosis, we check the vehicle's condition and make necessary repairs or replacements. Regular inspections are also conducted after delivery, providing after-sales service to customers.
D-plus values diversity as one of its important principles.
We believe that by working together with people from different cultures and backgrounds, new perspectives and ideas emerge, leading to growth for the entire organization. Therefore, we actively hire foreign mechanics and have created a work environment where everyone can collaborate, overcoming national and language barriers.
We aim to provide safe and reliable services by utilizing the strengths of diverse individuals.
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