Employee Voices
Being Able to See Customers' Smiles Up Close
K.Y.
Joined in 2020
This is My Job
As a mechanic, I perform inspections of lease vehicles on weekends (about 10 vehicles) and weekdays (about 5 vehicles), in addition to conducting 3 general vehicle inspections for customers. The company president often says that basic maintenance is expected, but when it comes to inspections for general customers, we mechanics handle everything from the initial negotiation onward. I always think about how to make customers happy, and I work with that in mind every day. I believe that the environment where we can be so close to customers and talk to them directly is unique to our company, and it is a very attractive job because we can see our customers' smiles up close.
The Most Rewarding Moment
I think the most rewarding moment is when customers are happy. Among all the tasks, the one I put the most effort into is washing the cars. When I do it with care and see the customers' delighted reactions when I return the car to them, that's when I feel the greatest sense of accomplishment.
Why I Chose D-Plus
The biggest reason is that the company provides an environment where anyone can aim for a higher position, regardless of their years of service. Although I’ve only been with the company for six months, I’m already entrusted with a leadership role in the store, and I feel like I’m growing through my daily tasks. I also feel that the company is a great workplace because the president regularly visits our store for monthly environmental improvement activities and cares about the employees working here.
Advice for Newcomers
Even if you don’t know much about car maintenance, we’ll teach you, so just bring your enthusiasm and desire to grow. I feel that communication is the most important thing, whether you're working with colleagues or interacting with customers. The company already provides great products and services, so my focus is on how to promote myself to customers and how I can grow through my work. Everyone at our company will welcome you, so there's nothing to worry about. Let’s work together towards our goals!